Healthcare Quality Management

5 Days

Delivered face-to-face or via ELearning platform

For questions about this course and procedures, or to inquire about our tailor-made courses on citizen participation, please contact us by email at info@saditraining.com, or dial +27 12 846 7118

Course Rationale

Healthcare quality professionals devote their energies to delivering real and lasting improvements. As the importance of quality and accreditation grows, so it is becoming more vital than ever that quality leaders and specialists are able to meet the demands of their work and have a real impact on the quality of patient care.

Maintaining high standards in healthcare delivery is not only an ethical commitment but also a hard marketplace reality, hence healthcare is increasingly viewed as a service like any other and comparative evaluation is the order of the day.

This program combines the theoretic and practical aspects of quality at every level of healthcare delivery and personnel involved. Therefore, the overall aim of this course is to learn how to improve health care quality by applying systematic tools to identify opportunities and implement change

Course Objectives

Upon successful completion of this course, delegates will be able to:

• Appreciate the historical evolution and current forces driving health care quality improvement
• Understand how to create a culture that values quality and patient safety
• Apply a systematic method to improving a process using a team approach
• Demonstrate how to use data to measure and manage improvement efforts
• Appreciate the challenges facing leaders in sustainability and spread of improvement efforts

After this course, you will receive a professional certificate of completion from Southern Africa Development Institute (SADI).