Institutional report

INSTITUTIONAL REPORT ON THE ASSESSMENT OF TRANING ON HEALTHCARE QUALITY MANAGEMENT HELD AT NAIROBI – KENYA FROM THE 18 – 22 NOVEMBER 2019

Overview:

The background of the course was centred on Healthcare Quality Management.

The objectives cut across the healthcare quality management, creating positive culture and culture changes, spreading and implementing change and even tackled good leadership.

This was of critical importance to the healthcare professionals involved in the Staff clinic of Central Bank of Uganda (and healthcare providers at large) since there have been misconceptions, challenges faced, difficulty in change, previously experienced. This was an opportunity to share and also brain storm on possible ways to tackle some issues going forward as some of them were tackled by the subtopics mentioned above.

The background of the audience was more Staff Clinic Health provision, limited to clinic staff members of the Central Bank of Uganda.

Challenges

The challenges experienced were that Healthcare Quality Management and the sub-topics chosen there-in, were more befitting a wider scope of Service Delivery i.e Public Sector, large private health service providers and so on, where there is a higher number of healthcare service providers.

The Staff clinic has very few people and is only for the staff members, hence inclusion of community and government in some decision making processes may be quite a challenge, if not impossible. The sub-topics were not centred on Staff clinic set-up, rather a holistic set- up in larger service provision set- ups.

There was also mention of the challenges of service provision to the “corporate clients” and the clients who have visited “Dr-Google” prior to the Doctor Visit, which were brought up by the audience. For future purposes, these above mentioned could be tackled in a subtopic as it is closer to home to the audience we had (Staff clinic set-up for staff members only).

Recommendations

This would be effective if more staff clinic members, more concerned directly in health service provision in the country as a whole (Uganda), would be in the training. That means, the effect of positive change will be effected across board by the staff clinic member of Central Bank of Uganda.

A negotiation to train the Clinic Staff members in bits would be recommended, since having all members out maybe cumbersome and interfere with service delivery. This could also be negotiated as an e-training if the facilities / resources are available for the same.

Conclusion

This was quite an interesting experience given it was something I could easily relate to. I was brought up attending the Staff clinic of Central Bank of Kenya –Mombasa branch. So facilitating this session was quite an honour, given there was so much the team did not know happens outside their scope. It was a mixture of facilitation, sharing and learning. I am sincerely humbled to have had this opportunity with SADI, to share about Healthcare Quality Management, a topic I am passionate about.

Feel free to reach me for any queries and any future health training needs in Kenya. Sincerely

Dr. Fridah B. Miyayi- Lipper for Southern Africa Development Institute (SADI)