INSTITUTIONAL REPORT ON THE ASSESSMENT OF TRANING ON HEALTHCARE QUALITY MANAGEMENT HELD AT NAIROBI – KENYA FROM THE 18 – 22 NOVEMBER 2019
The background of the course was
centred on Healthcare Quality Management.
management, creating positive culture and
culture changes, spreading and implementing change and even tackled good leadership.
This was of
critical importance to the healthcare professionals involved
the Staff clinic of
Uganda (and healthcare providers at large) since there have been
misconceptions, challenges faced, difficulty in change, previously experienced. This was
to share and also brain storm on possible ways to tackle some issues
as some of them were tackled by the subtopics mentioned above.
The background of the audience was
more Staff Clinic Health provision, limited to clinic staff
the Central Bank of
The challenges experienced were that Healthcare Quality Management and the sub-topics chosen there-in, were more befitting a wider scope of Service Delivery i.e Public Sector, large private health service providers and so on, where there is a higher number of healthcare service providers.
The Staff clinic has
very few people and is
only for the staff members, hence inclusion of
community and government in some decision making processes
be quite a challenge, if not impossible. The sub-topics
set-up, rather a holistic set- up in larger service provision set-
also mention of the challenges of service provision to the “corporate clients” and
clients who have visited “Dr-Google” prior to the Doctor Visit, which were brought up by
audience. For future purposes, these above mentioned could be tackled in a subtopic as
is closer to home to the audience we had (Staff
clinic set-up for staff members
This would be effective if more staff clinic members, more concerned directly in health
service provision in the country as a whole (Uganda), would be in the training. That means,
effect of positive change will be effected across board by the staff clinic member of
A negotiation to train the Clinic Staff members
bits would be recommended, since having all members out maybe cumbersome and interfere with service delivery. This could also be
negotiated as an e-training if
the facilities / resources are available for the same.
This was quite an interesting experience given it was something I could easily relate to. I was brought up attending the Staff clinic of Central Bank of Kenya –Mombasa branch. So facilitating this session was quite an honour, given there was so much the team did not know happens outside their scope. It was a mixture of facilitation, sharing and learning. I am sincerely humbled to have had this opportunity with SADI, to share about Healthcare Quality Management, a topic I am passionate about.
Feel free to reach me for any queries and any future health training needs in Kenya.
Dr. Fridah B. Miyayi- Lipper for Southern Africa Development Institute (SADI)